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Return and Replacement Policy

At Zona-San-Outfits, we strive to provide our customers with high-quality, trendy clothing that meets their expectations. However, we understand that sometimes things don’t work out as planned. Below is our current policy for returns and replacements.

Eligibility for Returns and Replacements

1. Timeframe: Items are eligible for return and replacement within 7 days of delivery.
2. Condition: Returned items must be unworn, unwashed, and in their original packaging with tags intact.
3. Exclusions: Items on sale, undergarments, and accessories are not eligible for return or replacement unless they arrive damaged or defective.

Replacement Policy

• We currently do not offer refunds but provide replacements for eligible returns.
• If the replacement item is out of stock, you will receive store credit equal to the purchase price of the item.

Steps to Request a Replacement

1. Contact Us: Reach out to our customer service team at [Insert Contact Details] within the eligible timeframe.
2. Provide Proof: Share your order details and photos of the item (if damaged or defective).
3. Return Approval: Once your return is approved, we will provide you with a return address and further instructions.
4. Processing Time: Replacement requests are processed within 7 business days of receiving the returned item.

Shipping Costs

• If the return is due to an error on our part (e.g., wrong item, defective product), we will cover the shipping costs.
• For other reasons, the customer is responsible for return shipping fees.

Future Policy Updates

We are committed to improving our services and will soon introduce a refund option to provide even more flexibility to our customers. Stay tuned for updates.

 Shipping Policy

At Zona-San-Outfits, we aim to deliver your orders as quickly and efficiently as possible. Please review our shipping policy for all the details.

Shipping Coverage

• We currently deliver across India.

Shipping Charges

• Free Delivery: Available for orders above ₹1600.
• Standard Delivery: For orders below ₹1600, shipping charges are based on rates provided by our delivery partners. The exact cost will be displayed during checkout.

Order Processing Time

• Orders are processed within 1-2 business days (excluding weekends and public holidays).
• A confirmation email with details will be sent once your order has been shipped.

Delivery Timeframes

• Orders are typically delivered within 5-14 business days, depending on your location and the courier's schedule.
• Delivery times may vary due to unforeseen circumstances, such as weather conditions or courier delays.

Tracking Your Order

• For tracking assistance, feel free to contact our customer service team at support@zonasanoutfits.cco.in.

Delivery Attempts

• Our courier partners will make up to two delivery attempts. If delivery is unsuccessful, the order will be returned to us, and the customer will be responsible for any additional shipping charges for reshipment.

Damaged or Missing Packages

• If your package arrives damaged or is missing items, please contact us at support@zonasanoutfits.cco.in within 48 hours of delivery with photos and order details.
• We will resolve the issue promptly.

Shipping Updates

• We continuously work to improve our delivery process and provide the best service to our customers.

Thank you for choosing Zona-San-Outfits! For any inquiries, reach out to us.